Shipping policy
At Naduko, we are committed to delivering your orders quickly, safely, and transparently. We offer Free Shipping on all our orders to guarantee you the best shopping experience.
Processing and Delivery Times
The total estimated delivery time is 7 to 15 business days, broken down as follows:
- Processing time: 1 to 3 business days (order verification, quality control, and packaging).
- Transit and delivery time: 5 to 10 business days from the logistics center's departure.
Once your order has been shipped, you will receive an automatic email with the tracking number to track your package in real time.
Shipping Costs
- International Shipping: FREE on all orders.
Order Tracking
After receiving shipping confirmation, tracking information on carrier platforms may take between 24 and 48 hours to show the first updates.
Possible Delays and Customs
We work to strictly meet these timeframes; however, exceptional factors beyond our control such as customs inspections, adverse weather, or peak demand during holiday seasons may cause slight delays. If customs duties or local import taxes apply in the destination country, these will be the buyer's responsibility.
Contact and Support
If your order has not arrived within the expected 15 business days, or if you have any questions about the status of your shipment, contact us at naduko@vectonia.com and we will resolve your query immediately.